Here at Pure Smoker, we have a 7 day return/exchange window.
Customers have 7 days from the date of receipt of the product to initiate the
return or exchange process. Once the product has been in the customer's
possession for more than 7 days, it is no longer eligible for a refund or
exchange for another product. If a customer wishes to initiate the
return/exchange process, they must contact us within the 7 day window at info@puresmoker.com to receive return
instructions. The customer is responsible for any shipping charges for returned or exchanged merchandise, including the cost of shipping the newly exchanged item back to the customer. All items must be postmarked back to us within 5 business days of receiving the return authorization.
The cost of the item being returned will be refunded minus any shipping costs in the original form of payment. We take pride in the equipment we sell here at PureSmoker, and we ask that you do the same. If you decide to return merchandise within the 7 days of purchase, and it comes back with scratches/ding/dents, a 20% restocking fee will apply.
All liquid products including bottled liquid and atomz are
considered consumables and therefore are not returnable/refundable or
exchangeable regardless of whether or not they have been opened or used.
All Sale/Clearance merchandise is FINAL SALE. No returns or
exchanges will be accepted on these items.
Warranty Information:
Each product we sell comes with its own warranty
information. Here are the details:
Atomizers/Cartomizers: Standard atomizers carry a
7 day warranty. Low resistance atomizers carry a DOA warranty, and PureSmoker must be notified within 48 hours of arrival that the
atomizer arrived dead, and upon return to PureSmoker, the atomizer will be replaced. Bulk purchases of atomizers (any purchase of 5 or more
atomizers when the bulk discount is automatically applied at check out) do not
carry any warranty. LR Atomizers should NOT be used on High Voltage devices (those using over 4v). Cartomizers carry no warranty, and once shipped (out of our possession) are non refundable (this also includes exchanges - no exchanges will be given on cartomizers once out of our possession)
Prodigy/Protege Batteries/Chargers:
These pieces carry a 7 day warranty.
Prodigy
Products:
Prodigy V3: 6 month warranty on hard
parts. Hard parts include battery tube, adapter, switch, and endcap. Cross
threading is NOT covered under warranty. Replaceable parts carry a 14 day
warranty. This includes the washer, spring washer, and stainless steel screw.
Prodigy V2: Limited Lifetime Warranty on
hard parts. Hard parts include battery tube, adapter, switch, and endcap. Cross
threading is NOT covered under warranty.
Prodigy V1: 6 month warranty on hard
parts. Hard parts include battery tube, adapter, switch, and endcap. All V1's sold are now outside of warranty.
Protege Products:
Protege V1.1: 6 month warranty on hard
parts. Hard parts include battery tube, adapter, switch, and endcap. Cross
threading is NOT covered under warranty.
Protege V1: Limited Lifetime Warranty on
hard parts. Hard parts include battery tube, adapter, switch, and endcap. Cross
threading is NOT covered under warranty.
USB Pass
Through Products:
USB Pass Through V2: 3 month warranty on
hard parts. Hard parts include USB pass and adapter.
USB Pass Through V1: 3 month warranty on
hard parts. Hard parts include USB pass and adapter. All V1 USB pass through
units are now outside of warranty.
Pure Smoker Ace Products:
Atomz: These products come with a DOA
guarantee. This means that we will replace any units that arrive DOA, and
beyond that they do not carry a warranty of any kind.
Batteries/Chargers/PCC cases:THESE ARE NOW ON CLEARANCE AND ONLY COME WITH A DOA WARRANTY. You have 24 hours from receiving to notify us of it being DOA and to request a replacement.
Pure Smoker Joye eGo Products:
Low Resistance 510 Atomizer (That comes with Kits): Offer a DOA Warranty. PureSmoker must be notified within 48 hours of arrival that the atomizer arrived dead, and upon return to PureSmoker, will have the LR atomizer replaced.
Regular 510 Atomizer: Carries a 7 days limited warranty.
