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FAQ (Frequently Asked Questions)
Q1: Your
website doesn’t seem to have a ton of e-smoking general information on
it. I’m brand new to e-cigs and totally confused! HELP!
A1: We recommend joining our own Online Forum to learn more about
vaping and PureSmoker in general. Our Forum can be found by going to
www.Pure-Smokers.com or by simply clicking the "Forum" tab at the top
right hand side of our website. Our online forum is frequented by
e-smokers, as well as our customers and staff, and it can be very useful
to find the answers to some common questions for new users.
We Commonly Suggest The Following For Brand New Users:
* BUD Pro Kit
* 5-10 BUD or Boge Cartomizers in low resistance (1.7ohm resistance comes with the kits)
* 4-5 Sample Size Bottles of eLiquid (Different Flavors). We normally recommend people start at 1.6% Nicotine Strength.
* Zip Tip -- Easier to refill cartomizers when a Zip Tip/Drip Tip is used.
Q2: I see the phrase “Manual Device” all over the place! What does “manual” mean?
A2: Manual simply means that the user must activate the device by
pressing a manual button each time they inhale instead of the device
being activated simply by inhaling.
Q3. What exactly is The PureSmoker Legacy/Prodigy/Icon, and why doesn’t it look like a cigarette?
A3: The PureSmoker Legacy, Prodigy and Icon are battery housing units that
allow users to use different atomizers or cartomizers through the use of
adapters. The Legacy, Prodigy and Icon adapters are
currently available with the 510 option.
The Legacy, Prodigy and Icon allow users to drip liquid directly onto the
atomizer or refill a cartomizer and go. All units feature a manual
switch with a locking mechanism so that there is no chance of your
batteries heating your atomizer and burning it out while in your pocket,
purse, or in transit.
Higher Voltage (5v - 6v) Vaping is NOT recommended in our Device's.
Q4: What is the difference between the 801/BE112 and 510?
A4: The main differences between the 801 and the 510 combo's are:
1. The 801/BE112 is more of an old school atomizer. Users direct
drip and get about 5-6 puffs before having to re-drip. While it may
seem inconvenient to some, flavor and throat hit using atomizers can be a great experience.
2. The 510 is a newer style (comparatively speaking to the 801/BE112)
and quite a bit more popular. With the range of different types of
atomizer/cartomizer combination's for the 510, we normally recommend
this style over the BE112/801.
Q5: Are any of the adapters interchangeable between devices?
A5: No. Legacy adapters will only fit on Legacy devices. Prodigy adapters will only fit Prodigy's, and ICON adapters, will only fit ICON's.
Q6: What is your warranty/return policy?
A7: Pure Smoker offers a 7 day money back guarantee on all hardware.
Customers have 7 days from receiving the item to initiate the return
process by submitting a ticket via our contact us page. We will then
provide return instructions. Low & High Resistance Atomizers have a
DOA (Guaranteed to not be dead on arrival) warranty. Cartomizers (ALL
Types) also carry only a DOA Warranty. DOA translates into an atomizer or cartomizer that doesn't ever fire even once even with proper eliquid filling.
Warranty:
* Standard Atomizers (510/801/BE112) and standard Li-Ion Batteries
(17670/14500/IMR) batteries carry a 7 day limited warranty. Cartomizers & Low
Resistance Atomizers have a DOA (Guaranteed to not be dead on arrival)
warranty.
* The BUDecig & BUD PRO Carry a 14 day warranty on Batteries and Chargers. The cartomizers contained within each kit or purchased separately carry a DOA Warranty.
*Prodigy, ICON, & LEGACY hard parts (Adapters/Housing/Switch) carry a 6 month limited warranty. [Cross Threading Is Not Warrantied]
* Bulk atomizer purchases carry a DOA warranty only.
* Products that carry DOA warranties must be checked by the end user
within 48 hours, and PureSmoker must be notified within that 48 hour
delivery time frame to be replaced.
We do not accept returns or exchanges on any of our liquid,
cartomizers, and cartridge products (ie: TONIC eLiquid, 510
Cartomizers, etc...) regardless of whether or not they have been opened or used.
Q7: Ok, so I’m ready to place my order, but there are no drop down menus. What gives?
A9: When you can't select an option from the drop down menu or add
an item to your cart, a message about cookies shows, or a yellow
triangle is displayed, it means that the product is out of stock.
PureSmoker.com is 100% live, so once an item is out of stock, you cannot
order it until the site has been restocked. You can sign up for an
email alert on the Product Page and as soon as that product is back in
stock, you'll receive an email and can then place your order. This
prevents us from having a long backlog of orders, and keeps our shipping
timely and relatively fast. You can stay updated on stock status at
http://twitter.com/puresmoker or www.Pure-Smokers.com, as we post
updates as product comes in.
Q8: Can I use my electronic cigarette anywhere?
A10: While the electronic cigarette does not technically fall under
any smoking bans, we recommend asking the establishment that you are in.
Some places will allow you to, while others may not. {Updated 2011}
Several counties and states have banned the use of electronic cigarettes
indoors. Please consult your local regulation committee should you
have any questions on the legality of using these products indoors.
Q9: Can Electronic Cigarettes Help Me Quit Smoking Analogue/Traditional Cigarettes?
A11: This is probably one of our most frequently asked questions
The short answer is: an electronic cigarette is NOT advertised/marketed
as a smoking cessation (quitting) device. There have been ZERO studies
done on the success/failure rate of those who decide to try and quit
smoking via electronic cigarettes. Therefore, at this time, it is only
being marketed as a traditional tobacco alternative. Now, this doesn’t
mean its entirely impossible to quit. Anything and everything is
possible, and perhaps, there are people out there reading this who have
quit using e-cigarettes. Some users have even reported having no desire
to smoke traditional cigarettes after having used electronic
cigarettes. In the end, it’s the user, not the device, who chooses to
quit!
Q10: Is an Electronic Cigarette (E-Cig) intended for everyone?
Q12: NO! First and foremost, electronic cigarettes are intended
for ADULTS only. Personal Vaporizers are not to be used by anyone under
the legal smoking age of the state they currently reside in. Some
states set that age at 18, others 21.
Other Individuals that should consult a physician before use include (but are not limited to):
* Those who suffer from heart disease or high blood pressure.
* Those who are pregnant, nursing, or thinking of becoming pregnant.
* Those allergic to nicotine or other PG based products.
Q11:
When I try to select a product option like Type, Flavor, Strength, etc… I
see no options or I get a bright yellow Triangle?
A13: PureSmoker.com stays live 100% of the time. That means, when a
product is out of stock, the option for it will disappear. Although
the “In Stock” status may still appear and say that it is, when options
disappear, it’s actually not. Sorry this may be confusing for some, but
its our only way to keep back-orders to a minimum which, in turn, allows
clients to know what have in stock 100% of the time.
Q12: What shipping methods do you offer?
A14: At this time, the only shipping method we offer is 2-3 Day Priority Mail Shipping through the US Postal Service. We do NOT offer overnight shipping at this time, regardless of whether or not the customer is willing to pay extra for it.
Q13: I live in the Middle Tennessee area. Do you offer an office location where I can purchase products or pick up an order to save on shipping costs?
A15: Yes, we are located at:
110 Glancy St Suite #114
Goodlettsville, TN 37072
Local customers can come to our office to purchase products or to pick up an existing order placed online. To save on shipping costs, select "In-Store Pickup" as the shipping option when checking out online. When coming to our office for an "In-Store Pickup", hours of availability are based upon staff availability.
Q14: What are your hours of operation?
A16: We are in our office Monday - Friday from 9am - 5pm. We are not open weekends or holidays.
Q15: I placed my order on Friday morning. It is now Monday afternoon, and I just received my shipping confirmation email. Why did my order take so long to ship?
A17: Due to the volume of orders we receive on a daily basis, orders placed after 9am CST are shipped the following day. Because we are not open on weekends, orders placed on Friday after 9am CST, ship the following Monday (Business Day).
Q16: Why can't I see any information on the whereabouts of my package using the tracking number I received with my shipping confirmation email?
A18: Unfortunately, its fairly common not to have any updated tracking information for a few days after an order is shipped. Often times, we don't even see updated information until the order has actually reached its final destination. We have contacted USPS about this issue numerous times without any resolution. Unfortunately, we can only see the same information as our customers when it comes to tracking numbers and the whereabouts of the package(s). If you have questions regarding a package that is still in transit, you should contact your local USPS.
Q17: There has not been any updated information on my tracking number for several days. Can you reship my order?
A19: If your order has not been delivered, and there is no updated tracking information on your package two weeks from the date of shipment, we will reship your order to an alternate shipping address that you provide.
Q18: My tracking number says my package has been delivered, but I did not receive it. Can you reship my order?
A20: Unfortunately, once the tracking information says a package has been delivered, we cannot reship the order. Many times, those living in apartment complexes, need to locate and ask the main office to see if its been held there. Otherwise, you should contact your local post office or mailman for information regarding the whereabouts of your package.
Q19: I just received my order, but I can't get my electronic cigarette to work. Am I doing something wrong?
A21: Please refer to our Troubleshooting Page for information on fixing any issues with your electronic cigarette.
Q20: How much eLiquid should I buy?
A22: The average user goes through 2-4ml of eLiquid per day. You can use that information as a starting point depending on how long you want to stock up for. Once you have been vaping for a little while, you will figure out how much eLiquid is right for you. We suggest new users start with approx 30ml's total (spread out over 5-6 samples) until they find out what flavor/strength works best for them.
IMPORTANT TIPS:
*** Keep out of reach of children and pets/animals. This is especially true for cartomizer's, batteries, and liquids.
* In case of persistent sore throat, discontinue use. This could be a sign of a PG allergy.
* Lithium-Ion batteries may pose a fire & health risk. Do not leave unattended while charging. Discontinue use if batteries get warm/hot or do not charge properly.
* Keep liquid in a cool dark place.
* If an electronic cigarette is not going to be in use for an
extended period of time, remove the battery and atomizer/cartomizer so
the excess liquid does not damage the electronic components.
Legal: These products are not intended to diagnose, treat, cure or
prevent any disease. Information and statements made are for educational
purposes and are not intended to replace the advice of your health care
professional. By purchasing these products, you agree to use the
products at your own risk. Under no circumstances will PureSmoker be
held responsible or liable, directly or indirectly, for any loss or
damage that is caused or alleged to have been caused in connection with
use of, or reliance on any product on this site.
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